1. Return Period

The customer may submit a return request within 14 calendar days from the date of receiving the product.
The request must be submitted via the support service email.

2. Return Conditions

Returns are accepted only if:

• the product has not been used;
• tags are attached;
• the original packaging is preserved;
• there are no signs of wear or washing.

3. Mandatory Return Approval

Returns are accepted only after approval by the Company.
Products sent without prior approval may not be accepted.

4. Product Defects

If the product has a manufacturing defect, the customer must notify the Company within 48 hours after receiving the product.
Photo or video evidence must be provided.

5. Return Shipping Costs

In the case of returning a product of proper quality:

• the customer is responsible for return shipping costs;
• customs duties and taxes are non-refundable.

6. Product Inspection

After receiving the returned product, the Company conducts an inspection.
If the product shows signs of use, the return may be rejected.

7. Refunds

Refunds are processed after inspection of the returned product.
Processing time is up to 14 business days.
Refunds are issued using the original payment method.